I’m Erin Thomas, a UX Designer who is passionate about creating easy-to-use technology for people to do their jobs. Currently transforming experiences for utility employees & customers at NiSource.

By addressing employee pain points, I was able to decrease app download time and app complexity for a mission-critical app

I designed a web app to simplify internal data processes, resulting in one source of truth for data, saving employee time

I wanted to spend less time on my phone while still enjoying the benefits of a smartphone. Taking inspiration from dumphone features, I reduced by screentime by 2 hours a day.

Designing delightful human-robot interactions with campus food delivery robots

Result: increased robot delivery brand awareness

Understanding how users interact with Amazon baby registries so parents can receive the items they need, in collaboration with P&G

Result: 68% of users would utilize our designs while shopping